Conclusion

Wipro faced many barries when it first started, the biggest as its CEO mentioned in an interview with Forbes was that they were looked as a joke being a consumer care company going into technology. That's why they changed their name from Western India Products Limited to Wipro. It was about the credibility. But they invested a lot in R&D and talent. Wipro put plenty of support money into building custom solutions and into building a strong after-sales service network that was not very prevalent in those days.

Today the IT industry is strong and so its Wipro. Wipro has presence around the world and even in Latin Amerca where it has been difficult for them to acquire the experience. Wipro is a company that keeps growing, and expanding around the world.
Wipro is doing recruitment from American, European campuses and are now starting Japanese campuses. They are setting up a center in Atlanta, where they will be recruiting from universities, and would like to build up to 500 people. They'll probably have two more centers in the U.S., typically in low-cost areas, university towns. Community sensitivity and visa concerns make this essential, and it makes sense to have a local cadre, apart from employees gained through acquisitions.

Quick Facts about Wipro

• Ranked leader by IDC, MetaGroup, Forrester - 2004
• 4th largest in the world in terms of market capitalization in IT services
• 42,000+ associates, 23 nationalities, 2000+ domain consultants
• Listed at NYSE (WIT) - Part of TMT (Technology-Media-Telecom) Index of the New York Stock Exchange
• 35 countries, 10 nearshore development centers
• CAGR of 42% in the last 5 years
• 421 customers across USA, Europe and Japan (140 of these are Global 500 companies)
• The world's first SEI CMM Level 5 software services company. ISO 9001 certified.
• Most mature Six Sigma program in the industry. World's first CMMi ver1.1 Level 5 and PCMM Level 5 company

Technology

Hardware and Software

Wipro is the number one provider of integrated business,
technology, and process solution on a global delivery platform.
Some hardware categories that are used in or sold by Wirpro are
turnkey systems solution, video hardware acceleration, embedded
systems development, hardware/software intergration, storage
testing, hardware firmware, and machine control hardware design
services. Wipro works with many different brands of computers.
Wipro services can work with all types of computers.

Hardware and software are handled by the IT professionals,
engineers, IT consultants, and others on the Wipro staff.
Some of the software services Wipro offers is security product
engineering, outsourced product engineering and development,
software product engineering, software as a service, middleware
software, engineering tools software, software configuration,
software process improvement, software testing diagnosis model,
and software configuration management process. Wipro does work
with Linux.

Wipro is a provider of integrated business technology, and
process solution on a global delivery platform it orders many
different forms of application software that would help the user of
businesses.

Network

The company needed a high-performance network that could scale up with growing business. Since Wipro wanted to offer its employees anywhere, anytime access, the network was expected to maintain a balance between Security and Internet Access. Further, it needed to be future-ready for the deployment of new technologies like voice and video over IP.
For such needs, setting up a comprehensive 'New World,' IP-based network seemed to be the only solution. The technological need was to adopt technology inline with growing business needs by leveraging the existing IP infrastructure to drive converged data, voice and video traffic. The network architecture of Wipro Technologies, accordingly, needed to be purely based on new generation IP-specific technologies, to make Convergence@Wipro a reality. Wipro Technologies was very clear about its requirements(needs) the top priority was ensuring that employees got what they required, by way of the IT experience, to deliver consistent value to the customer. Care was taken to choose technology that will enable a scalable network design to tie into the business needs of every employee. Given this, the entire LAN/WAN infrastructure were built mostly on Cisco components.
The Cisco AVVID (Architecture for Voice, Video and Integrated Data) solution for IP Telephony was implemented to leverage the existing Cisco infrastructure with minimal configuration changes, to define quality of service for different applications based on business priorities.
Says Banerjee, "Cisco's AVVID was the clear choice, because it offers an end-to-end networking platform to configure all the solutions we needed. Cisco is the only One-Stop shop which could meet our requirements for an open-standards, converged, IP-based network."
The Campus LAN infrastructure is an hierarchical architecture using Cisco Catalyst 8540, Catalyst 6500 switches for the core/distribution layers. The access switch used is Catalyst 4006. The desktop switches are Catalyst 29xx, Catalyst 35xx, Catalyst 19xx. The backbone infrastructure is based on the Gigabit Ethernet Technology. Features like Gigabit trunking and Layer-3 VLANs are implemented on the LAN infrastructure. The desktop connectivity is on 10/100Mbps.
The WAN Network is used for connecting the various Wipro Technologies offices across the world and also for connectivity to their customer locations. For the WAN Network, Bangalore is the hub location using Cisco 7206 routers. Each remote location has redundant E1 links to the central location. The routers used in the remote locations are Cisco 3600 and Cisco 2600.
ISDN backup connectivity is used for the remote locations to access the central locations in case of the leased line failure. The routed protocol is IP and routing protocol used is OSPF. The bandwidth allocation is 10/100 .
This entire backend infrastructure was set up to support key front and backend applications, which were expected to deliver the benefits of a Converged Network Ecosystem.
"The idea was to enable a New World network that would take Convergence to every Wiproite's desktop. The network had to not only improve external communications but also make it possible to use smarter eLearning platforms. While applications such as Unified Messaging would make work management better, technologies such as Video-on-Demand and Video Streaming would make every employee empowered by his/her own training and development," says Banerjee.The objective of Convergence@Wipro was to build not only a single converged network to carry voice, video and data traffic, but also one that would be scalable, secure and reliable. The benefits of managing a single converged network, instead of two or three, has already started delivering sizeable cost and resource benefits.
Wipro now has an IP-based, scalable and future-proof network. Such a network makes it possible to implement next-generation services such as Unified Messaging and IP-based contact centers within a relatively short time span. Moreover, the efficient utilization of bandwidth allows for easier network management since the solution is end-to-end and dramatically reduces internal support requirements. An IP-based network allows for enhanced internal communications through delivery of eLearning modules to employee desktops, better information sharing between offices, effective training modules.

Wipro's domain is wwww.wipro.com